Terms & Conditions
Once you receive a confirmation, your reservation is guaranteed.
Time and date changes subject to availability.
More than 48 hours prior to excursion date – 100% refund
Cancellations within 48 hours – forfeiture of 50% of the total cost
No shows – no refund
Changes to your reservation or cancellations can be requested via email or by calling us at (250)-460-7672
WEATHER OR MECHANICAL CONSIDERATIONS
Cancellations or delays due to weather & Or mechanical issues with Desert Surf Co vessels are rare.
However, in the event that there is a mechanical issue with a boat, convective weather (thunderstorms with lightening in the area), extremely high winds, or other unsafe condition; guests will be refunded the full amount if the booking is cancelled in its entirety OR refunded for the portion of the booking that is lost if cancelled part way through.
Desert Surf Coaches will make all decisions relating to cancellations for weather, mechanical, or other safety issues. Bookings can be rescheduled subject to availability. Please be aware that an unfavourable weather forecast is not grounds for cancelling a reservation. ACTUAL current weather that warrants cancelling a reservation will result in cancelling the reservation. Guests may not cancel in the morning because of the forecast for the afternoon, for example. Weather changes rapidly in the Okanagan. So does the forecast.
LIABILITY WAIVER
Please read and fill out the provided liability waiver prior to arrival by clicking on “Complete Guest Details” in your reservation confirmation email. From the Guest Detail page, there is is a link to share it with the rest of your party.
MINORS ARRIVING WITHOUT THEIR PARENT OR GUARDIAN FOR ANY DESERT SURF CO CHARTER MUST HAVE THE ELECTRONIC WAIVER COMPLETED BY A PARENT OR LEGAL GUARDIAN IN ADVANCE OR BRING A COMPLETED PAPER COPY.
CREDIT CARD CHARGES AND SAFETY
Your credit card will be charged as soon as your Desert Surf Co experience can be confirmed – this is normally immediately upon checkout.
We want you to feel safe when making a secure reservation online. For this reason we use Secure Socket Layer (SSL) technology to encrypt your credit card and other sensitive information when you make reservations for our lessons. The process of encryption prevents unauthorized individuals from viewing your information as it is securely transmitted over the internet. Once received, your credit card information is not transmitted over the internet again.
If you prefer to speak to someone in person or have any questions that our FAQ page didn’t answer, please call us at (250)-460-7672